Shipping policy

Last updated: October 15, 2026

Thank you for shopping with HELLCATS. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing
Orders are processed within 2–4 business days (excluding weekends and holidays) after your payment has been confirmed.

Orders placed on weekends and holidays begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Estimated delivery times, counted from the date your order ships, are 7–10 days for Europe (including the United Kingdom and Switzerland) and 10–15 days for the rest of the world. Delivery times are estimates, not guarantees. They may be affected by carrier delays, customs processing, weather, or other events outside our control.

Shipping costs
Shipping charges are calculated at checkout based on your destination and are always shown before you pay. Current rates are €5.50 for Europe (including the United Kingdom and Switzerland), €9.00 for North America, €10.00 for South America, €8.00 for Asia and €9.00 for Oceania. Orders over €100 shipped to Europe qualify for free shipping.

Customs, taxes and other applicable fees
Orders shipped within the European Union are not subject to customs duties. Applicable VAT is included in the price shown at checkout.

Orders shipped outside the European Union, including to the United Kingdom, Switzerland and the rest of the world, may be subject to import duties, VAT, customs fees, and carrier handling fees. These charges are not included in the price or in the shipping cost. They are determined by the customs authorities of the destination country and/or by the carrier, may be due before or at delivery, and are the customer's responsibility. Please check your local import rules before placing an order.

Customs processing may also affect delivery times. Parcels that are refused or left unclaimed cannot be refunded for the shipping and customs costs incurred.

Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations
We ship to most countries worldwide.
We currently do not ship to: all African countries, Russia, Belarus, Ukraine, Israel, Afghanistan, Iran, Syria, North Korea and Yemen. This list may change over time. If your country is not available at checkout, we are unable to deliver to your address.

Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it. We are not responsible for parcels lost or returned because of wrong or incomplete addresses. If a parcel is returned to us, we can send it again once the shipping costs have been paid again.

Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible.

Questions?
Contact our team at info@hell-cats.com.